Privacy Policy

SingingStarAcademy respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website or services. We operate in compliance with the Protection of Personal Information Act (POPIA) and, where applicable, the GDPR and CCPA.

1. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, and any message you submit through our contact forms.
• Technical data: IP address, browser type, device information, and usage statistics collected via cookies and analytics tools.
• Service-related data: details you provide when inquiring about vocal training, coaching, or program development.

2. How We Use Your Data

Your data is used for the following purposes:

• Responding to your inquiries and providing vocal training consultancy services.
• Improving our website, content, and service offerings through analytics.
• Communicating with you about your requests, bookings, or program updates.
• Complying with legal obligations and protecting our rights.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience and analyse site traffic. You can control cookie preferences through your browser settings. Third-party analytics providers (e.g., Google Analytics) may process anonymised data on our behalf.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website, managing communications, or processing inquiries. These include hosting providers, email services, and analytics platforms. All processors are contractually bound to protect your data.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are stored for up to 12 months unless a longer relationship is established.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal data.
• Withdraw consent at any time where processing is based on consent.
• Object to processing or request data portability.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

8. Misrepresentation and Transparency

SingingStarAcademy does not make misleading claims, create false urgency, or use fake endorsements. We are not officially affiliated with any external brand or institution unless explicitly stated. All testimonials and service descriptions are accurate and verifiable. We do not guarantee specific vocal results without a prior assessment.

9. Contact Us

For privacy-related inquiries, data requests, or concerns, please reach out to us:

SingingStarAcademy
572 Mthombeni Ramp
Phone: 051-339-4748
Email: info@singingstaracademy.com

This policy may be updated periodically. Please check this page for the latest version.